In What Situations Are Returns/Compensation NOT Approved By jiebanyan?
- Unapproved returns or returned products not processed through jiebanyan’s RMA procedure;
- Products whose warranty period has expired;
- Received returned products that are damaged because of inadequate return packaging;
- Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be not broken and actually well-functioning after testing, shall not be returned to the buyer, unless the buyer pays return shipping;
- Physically damaged or broken products caused by misuse or mishandling, subjects to manufacture technical test result;
- Returns of your unwanted, unsold yet functional products;
- Products bought by mistake.
For return back the defective products to us, we suggest customers:
1. Pack the products well and add more bubble paper into the package to well protect it during the transportation to us.
2. Use register air mail not DHL,UPS and other express shipping way to send back the product to us. We will be charged high customs fee and our local customs may hold on the products imported.
3. Write a letter in the package. Write down your order ID, your name and the reason why you send back the product to us.
4. Tell us the tracking number after sending out the item to us. This will help us to follow the parcel.
5. Shipping back the products to us may take you a long time. We suggest you wait patiently. We will remind you as soon as we receive the parcel from you.
6. Buyer should pay for the shipping when he send back us the product.
7. We will use Register air mail to send back the replacement to buyer as soon as we receive the parcel.