Shipping is the charge for order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift wrap, and monogramming. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at time of order and subject to the following:

International Deliveries

If you prefer to NOT pay in U.S. currency and need to check eligible to order online and ship to one of our jiebanyan destination countries, If your destination country is not eligible for jiebanyan shipments or you prefer paying in U.S. currency, Chat or email us anytime.

Additional Address

No additional charge will be added to the applicable shipping charges for standard, two business day and next business day shipping for each additional delivery address.

  • Items ordered together may be delivered separately, and the shipping will be allocated over shipments but not necessarily evenly.
  • Some orders may require more than one package to ship; for these shipments the additional charge for two-day and overnight deliveries would be a per-package charge.
  • Returns may affect final shipping charges. Shipping charges are not refundable unless merchandise is damaged or defective.
  • Orders of multiple items from different catalogs will result in shipping from the table in the most current catalog, as shipping tables may vary from catalog to catalog.
  • Shipping may vary between catalog orders and internet orders.
  • Certain items requiring special delivery have shipping charges indicated in parentheses after the price. For those items only, the amount in parentheses is the total delivery charge for that item.
  • If you request to change the destination address of a shipment in route, an additional charge may be assessed.

Shipping to Post Office Boxes

Second-day and next-day shipping are not available to post office boxes. All standard deliveries to P.O. Boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.

Drop Ship Items

Drop ship items are shipped directly from the manufacturer to your door. Second-day and next-day shipping are not available on these items. These items cannot be delivered to APO, FPO, or P.O. Boxes and cannot be gift-wrapped. Additional time should be allowed for processing the order, and heavy items may take up to 4 to 6 weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

If you have any questions, please use one of these options to contact us:

  • If your destination country is NOT eligible for jiebanyan shipments, please contact us.
  • Email:[email protected]

Order Status & History

We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering.

REGISTERED CUSTOMERS: You may be able to cancel your web item(s) online as long as the order status is "in process." If order status is "shipped," it cannot be canceled. To view your order status, click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

NON-REGISTERED CUSTOMERS: Please contact us to determine order status; to cancel it, please have your order number ready.

If your destination country is NOT eligible for jiebanyan shipments, contact us.